11.Products can be returned or replaced at any time if there is a
problem
After-sales service:
1. Service principle: Timely response, solve problems as soon as
possible, and ensure use.
2. Service period: During the maintenance period of the LED display
body, all maintenance fees are waived; After the warranty period, only materials are charged, and manual
labor is not required.
3. Service scope: If users find any problems that cannot be solved,
please contact our company, we can reply within 24 hours. In order to shorten the maintenance time, the company will deploy
power supplies, chips and other spare parts.
4.Under normal use and storage, the Company will be responsible for
the use and storage of the equipment.
2. Pre-sale service:
1.The company can arrange professional personnel to carry out
on-site installation and commissioning in strict accordance with
the requirements of the scheme and the original manual. If there are special requirements, it is necessary to modify the
parts installation plan and coordinate with the user. Our company can guarantee the consistency between the completion
time and the contract time. Any problems caused by natural factors or human factors, we will
discuss with the customer to find a solution.
2.Our company can train users according to the manual. The training covers system use, system maintenance and equipment
protection.
FAQ
Q: What kind of display do you provide?
A:Our company have indoor&outdoor rental LED display,
indoor&outdoor fixed LED display, advertising/dance/ floor/
football field LED display and transparent LED display.
Q: Which chip vendors are you buying from?
A: The branded chip we're using is mainly from Taiwan. But we can
purchase any other brands according to clients’ requirement.
Q:Can you offer the technical support? Since I’m the first time...
A: There is one thing for certain,we will provide free training to
teach the clients how to set up screens, make configuration of
parameters, broadcast the videos through the control systems.Our
experienced staff can help you become familiar with the industry
quickly.
Q:Why choose your company among all these suppliers?
A:We’re the professional manufacturer with over 10 years
experience in designing and producing the stage equipments and LED
display, so we're perfectly capable of customizing the products
according to your exact business needs.We also can offer all our
clients with professional technical support.And the most important
thing is we're 100% sure that you could get the comparatively lower
price from our company with the same or even better quality in the
markets.
Q:Are you the manufacturer or trading company? and where is your
factory?
A: we are professional manufacturer devote in producing Led
outdoor, Led indoor display, rental display, stadium screen,
advertising screen and stage screen etc. You are warmly welcome to
visit our factory to learn the technical and maintenance skills and
everything you need in our factory.
Q:How could us arrange order?
A:pls send your inquiry to us--click the "send" in below, then let
us confirm all details, you can click "start order" in above, or we
send you order link for your payment.
Q:Which payment method does your company accept?
A:We support T/T or TradeAssurance. For more payment methods,
please contact our customer service.
Q:If have quality problems, how do you solve them?
A:Please provide relevant videos and photos within one month of
receipt of the shipment. We will verify it at first. If it is
really quality problem, we will work with the engineer to assist
you in solving the problem. If we cannot solve it, we will give
you a refund or resend you new one for free, but we will not bear
the freight.
