11.Products can be returned or replaced at any time if there is a
problem
After-sales service:
1. Service principle: Timely response, solve problems as soon as
possible, and ensure use.
2. Service period: During the maintenance period of the LED display
body, all maintenance fees are waived; After the warranty period, only materials are charged, and manual
labor is not required.
3. Service scope: If users find any problems that cannot be solved,
please contact our company, we can reply within 24 hours. In order to shorten the maintenance time, the company will deploy
power supplies, chips and other spare parts.
4.Under normal use and storage, the Company will be responsible for
the use and storage of the equipment.
2. Pre-sale service:
1.The company can arrange professional personnel to carry out
on-site installation and commissioning in strict accordance with
the requirements of the scheme and the original manual. If there are special requirements, it is necessary to modify the
parts installation plan and coordinate with the user. Our company can guarantee the consistency between the completion
time and the contract time. Any problems caused by natural factors or human factors, we will
discuss with the customer to find a solution.
2.Our company can train users according to the manual. The training covers system use, system maintenance and equipment
protection.
FAQ
Q1. What is the MOQ?
A: 1pc panel, but we suggest to get a bigger video wall to check
better visual experience.
Q2: How to control the LED display?
A: We use Novastar/Colorlight control system, supports
WIFI/LAN/USB/4G wireless control.
Q3: Can you provide installation structures?
A: Yes, we can provide installation structures for wall-mounted,
pillar-mounted.
Q4. Do you test all your goods before delivery?
A: Yes, we have 100% test for 72hrs before delivery.
Q5: How long is your warranty?
A: 5 years, we will be responsible for free repairment or
replacement for defective parts.
Q6: What will you do if we have problems related to installation,
configuration and use?
A: Our after-sale service team will solve all the problems, until
the screen can work normally.
Q7. What is your terms of payment?
A: 50% as deposit, 50% before delivery. We'll show you the photos
of the products and packages before you pay the balance.
Q8. What is your terms of delivery?
A: EXW, FOB, CIF, CFR, DDP, DDU, customer specified freight
forwarder or negotiable mode of transport.
Q9. What is your delivery time?
A: Generally 15-20 days after receiving the deposit. The specific
delivery time depends on the quantity of the order.
