11.Products can be returned or replaced at any time if there is a
problem
After-sales service:
1. Service principle: Timely response, solve problems as soon as
possible, and ensure use.
2. Service period: During the maintenance period of the LED display
body, all maintenance fees are waived; After the warranty period, only materials are charged, and manual
labor is not required.
3. Service scope: If users find any problems that cannot be solved,
please contact our company, we can reply within 24 hours. In order to shorten the maintenance time, the company will deploy
power supplies, chips and other spare parts.
4.Under normal use and storage, the Company will be responsible for
the use and storage of the equipment.
2. Pre-sale service:
1.The company can arrange professional personnel to carry out
on-site installation and commissioning in strict accordance with
the requirements of the scheme and the original manual. If there are special requirements, it is necessary to modify the
parts installation plan and coordinate with the user. Our company can guarantee the consistency between the completion
time and the contract time. Any problems caused by natural factors or human factors, we will
discuss with the customer to find a solution.
2.Our company can train users according to the manual. The training covers system use, system maintenance and equipment
protection.
FAQ
1. Can we make any size of led display?
YES, but we suggest you take large size because it is more suitable
for outdoor advertising
2, How to install led display?
We will provide drawing of steel structure or Teamviewer to help
you install.
3 ,How to ship?
Normally, the display will be shipped by sea
4, Can I buy truck from you?
Yes, but we still suggest you buy at local . Firstly it can save
you much more freight cost . Secondly, the truck from China might
be hard to meet your country emission stardard.
6, Can I play video, like TV or movies, on the screens.
LED screens are not like a regular TV and they require special
components to show live video. That component is called a video
processor, and it's included with all digital
video truck bodies products from Sunrise
7,What is a video processor, and why do I need one?
A video processor is a special component that scales and formats
the video signal from a media player, satellite receiver, DVD
player, computer, or video game console and
converts it into a format that can be displayed on an LED screen.
Better quality video processors include hardware and software that
enhances image quality and also include
multiple inputs so you can switch between several different video
sources. If you want to show anything other than a slideshow,
you'll want a video processor.
8, What does "6mm or 4.8mm LED" mean? How is it different from 10mm
or 16mm? Is a bigger or smaller number better?
Smaller number means more detailed picture and higher resolution.
The number simply refers to the distance or "pitch" between each
pixel on the screen
May I also know your company name and where you come from?
Sunrise would be very glad to provide you the most professional
solution with good price upon receipt of your confirmation :)
