After-sales service:

• 1. Service principle: Timely response, solve problems as soon as possible, and ensure use.
• 2. Service period: During the maintenance period of the LED display body, all maintenance fees are waived; After the warranty period, only materials are charged, and manual labor is not required.
• 3. Service scope: If users find any problems that cannot be solved, please contact our company, we can reply within 24 hours. In order to shorten the maintenance time, the company will deploy power supplies, chips and other spare parts.
• 4. Under normal use and storage, the Company will be responsible for the use and storage of the equipment.

2. Pre-sale service:

• 1. The company can arrange professional personnel to carry out on-site installation and commissioning in strict accordance with the requirements of the scheme and the original manual. If there are special requirements, it is necessary to modify the parts installation plan and coordinate with the user. Our company can guarantee the consistency between the completion time and the contract time. Any problems caused by natural factors or human factors, we will discuss with the customer to find a solution.
• 2. Our company can train users according to the manual. The training covers system use, system maintenance and equipment protection.

FAQ

• Q1. What is the MOQ?
• A: 1pc panel, but we suggest to get a bigger video wall to check better visual experience.
• Q2: How to control the LED display?
• A: We use Novastar/Colorlight control system, supports WIFI/LAN/USB/4G wireless control.
• Q3: Can you provide installation structures?
• A: Yes, we can provide installation structures for wall-mounted, pillar-mounted.
• Q4. Do you test all your goods before delivery?
• A: Yes, we have 100% test for 72hrs before delivery.
• Q5: How long is your warranty?
• A: 5 years, we will be responsible for free repairment or replacement for defective parts.
• Q6: What will you do if we have problems related to installation, configuration and use?
• A: Our after-sale service team will solve all the problems, until the screen can work normally.
• Q7. What is your terms of payment?
• A: 50% as deposit, 50% before delivery. We'll show you the photos of the products and packages before you pay the balance.
• Q8. What is your terms of delivery?
• A: EXW, FOB, CIF, CFR, DDP, DDU, customer specified freight forwarder or negotiable mode of transport.
• Q9. What is your delivery time?
• A: Generally 15-20 days after receiving the deposit. The specific delivery time depends on the quantity of the order.