11.Products can be returned or replaced at any time if there is a
problem
After-sales service:
1. Service principle: Timely response, solve problems as soon as
possible, and ensure use.
2. Service period: During the maintenance period of the LED display
body, all maintenance fees are waived; After the warranty period, only materials are charged, and manual
labor is not required.
3. Service scope: If users find any problems that cannot be solved,
please contact our company, we can reply within 24 hours. In order to shorten the maintenance time, the company will deploy
power supplies, chips and other spare parts.
4.Under normal use and storage, the Company will be responsible for
the use and storage of the equipment.
2. Pre-sale service:
1.The company can arrange professional personnel to carry out
on-site installation and commissioning in strict accordance with
the requirements of the scheme and the original manual. If there are special requirements, it is necessary to modify the
parts installation plan and coordinate with the user. Our company can guarantee the consistency between the completion
time and the contract time. Any problems caused by natural factors or human factors, we will
discuss with the customer to find a solution.
2.Our company can train users according to the manual. The training covers system use, system maintenance and equipment
protection.
FAQ
1 Q: How fast can I get reply from your company?
A: during working days, usually within 30 minutes, you will get
reply from our professional sales team
2 Q:What pixel pitch can you provide? And what product do you have?
A :Indoor Series from P1.25 to P10, outdoor from P2.5 to 100.
Matrix Displays offers a wide range of LED displays,
manufacturing,sales, and exportation of indoor and outdoor rental
led display, LED Sphere, LED cube, LED transparent window glass
display, and customized led projects etc.
3 Q;What kind of sending/receiving cards are used in this system
A: Nova/Colorlight/Linsn; mostly, NOVA STAR used
4 Q:What is the operating power of the system
A:Global working voltage, from 90V to 264V
5 Q:What is the frame update frequency
A:50HZ // 60HZ
6 Q:What is the refresh rate?
A:1920HZ and 3840HZ, depends on what driver IC used
7 Q:What is your current lead time?
A: usually no more than 20 days; and some products are in stock for
quick delivery
8 Q: What’s your warranty of your products
A: usually 2 years, counted from the date goods reaching clients.
